Voids & Allocations team Leader

Location
Bradley Stoke, City of Bristol
Salary
up to £27,500 pa
Posted
15 Mar 2017
Expires
27 Mar 2017
Contract Type
Contract
Hours
Full Time

Stonewater is one of the UK’s most significant social housing providers, with 30,000 homes under management and £1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing.  Our vision is for everyone to have the opportunity to have a place they can call home.

Voids & Allocations Team Leader

12 month contract

up to £27,500 pa

37.5 hrs pw

Bradley Stoke, Bristol

Stonewater are seeking a self-motivated and innovative team leader, to join our specialist team in Bristol.  You should be committed to delivering excellent customer service and to helping our dedicated team deliver excellence in performance.

You will provide line management support and direction to the Voids and Allocations Officers in the team, delivering an excellent, customer-focused service to customers seeking housing with Stonewater.

You should be comfortable with monitoring and motivating your team, helping them to both achieve and exceed performance targets.

You will play an active role co-ordinating the advertising and allocation of Stonewater’s portfolio of properties, working effectively with both internal and external stakeholders to deliver a high quality and effective service, ensuring that allocation and letting of properties are appropriate and timely.

Reporting to the Allocations Manager, you will provide assistance to and deputise for, as required. 

You should have a thorough understanding of legislations and regulation relating to allocations and have the ability to prepare appropriate marketing strategy for individual schemes.

Ideally you should have experience in a similar role with excellent customer service skills and a commitment to continuous improvement.  This needs to be complimented with good organisational skills, IT literacy in business applications, strong literacy and numerical skills and the ability to work with spreadsheets.

This is your chance to make a real difference, with one of the leading social housing providers in the UK.

For the right person, we can offer:

  • 26 days’ annual leave (plus an entitlement for bank holidays)
  • Comprehensive training and development opportunities
  • Staff helpline offering independent, confidential information, counselling and support
  • Holiday trading, childcare vouchers and cycle to work scheme

For more details and to download an application form, please click apply.

Closing date: 27 March 2017

(Vacancy may close early if sufficient applications are received)

Stonewater is a Charitable Industrial and Provident Society No.20558R. We are committed to equality for all and welcome applications from all sectors of the community.