Senior Operations Controller - Brentwood

Smart Recruit Online Ltd
06 Sep 2017
15 Sep 2017
Contract Type
Are you hungry and ambitious for more success and responsibility?

Do you ever feel that your current role just isn't fulfilling or rewarding enough?

Well, in your new role as a Senior Operations Controller working with us, this can all change as we give you as much responsibility as you can handle.

This is a fantastic opportunity to work alongside a team of dedicated professionals and experts that are truly some of the best in their field. You will receive all the training you need to fast-track yourself to success. If you are looking for a career, with genuine opportunities to move up the ladder, then we are a company that wants to help you, guide you and inspire you to achieve your full potential.

Your role will be to support the control and operations functions ensuring a high level of service from booking to job completion. You will act as first point of escalation for all control issues, and will oversee the control team in the allocation of work to couriers, ensuring adherence to client service level agreements (SLAs).

The key responsibilities of the role include:

Allocate work to couriers in a fair and transparent manner.
Monitoring of jobs through to POD and completion.
Proactively keeping staff and clients informed of delays/issues.
Update CityTrak database as required (advise of data cleansing required where access is not granted to maintain certain parts).
Produce client and internal reports when required
Inform your Manager of any aspects of our service that could be improved
Observe and continually check the daily operational processes.
Manage and explore new avenues to assist with subcontractor recruitment and retention.
Out of Hours calls relating to Courier activity.
Act in accordance with CitySprint's core values of reliability, accountability, empathy, and flair.

Senior Operations Controller | Operations | Controller | Courier | Bookings | Schedule | Same Day | Logistics Controller

Essential Requirements:

Previous controlling experience
Previous experience in the same day courier industry
Good PC skills with the ability to learn new software quickly
Strong planning, organisation and time management skills
To be able to multitask, prioritise and make decisions quickly
Previous experience in a busy, high-pressure environment
Excellent geographical knowledge
Excellent verbal and written communication
A commitment to providing excellent service

Additional Salary:

Pension, Medicash, ride to work scheme, childcare vouchers.

About Our Company:

CitySprint delivers flexible, reliable, innovative and technology led courier and logistics services. As well as being the UK's leading same day distribution network, we have a range of UK Overnight and International and specialist services, including 1-hour delivery time-slots for retail, our Healthcare offering, and even in-night deliveries.

Our investment in leading-edge technology and systems is what drives us, always with the goal of improving our customers' experience with us.

At the heart of our business are our people who are committed to providing the highest standards of customer care. Who our customers choose to partner with matters and we make it our ethos to always deliver excellence in the services we provide.

To always stay on top of our game, we employ the best talent with the right expertise and knowledge to support our customers and ensure that we continue to improve and grow.