Operations Controller- Medway
Has anyone ever told you that you are outstanding at what you do? We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer. We want you to bring your unique set of skills and experience to a special place where you can reach your true potential. CitySprint UK, the UK's largest same day distribution network, has an exciting new position for an Operations Controller in our Medway Service Centre. This role has been generated as a direct result of continued growth and investment, so why not become a part of an innovative new team at a really exciting time with the UK's leading same day courier service!! We are looking for driven, self-starting individuals who have existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment. The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre whilst ensuring a high level of customer service from booking to completion. The main responsibilities within the role are: Allocation of work to couriers in a fair and transparent manner. Taking bookings accurately and advising clients of our services. Monitoring of jobs through to POD and completion with priority on platinum customers. Implementing and maintaining Service Level Agreements (both customer and service centre specific). Proactively keeping clients and fellow employees informed of any delays or issues. Ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required. Operations Controller | Operations | Controlling | Coordinator | Logistics | Distribution | POD | Driver Operations | Route Planning Essential Requirements: The key skills we need you to have for the role include: Managing and exceeding customer expectations. Acting on your own initiative without constant supervision. Ability to communicate clearly with clients, couriers, and suppliers and remain professional at all times. Be highly organised. Previous transport industry experience. Good geographical knowledge. Excellent punctuality and attendance Computer literate. If this sounds like an ideal next role for you, and you meet the above criteria, please submit your CV and cover letter explaining why you're the right person for the job by Monday 18th September 2017. Additional Salary: Pension, Medicash, Ride2Work, Childcare vouchers. About Our Company: CitySprint delivers flexible, reliable, innovative and technology led courier and logistics services. As well as being the UK's leading same day distribution network, we have a range of UK Overnight and International and specialist services, including 1-hour delivery time slots for retail, our Healthcare offer, and even in-night deliveries. Our investment in leading-edge technology and systems is what drives us, always with the goal of improving our customers' experience with us. At the heart of our business are our people who are committed to providing the highest standards of customer care. Who our customers choose to partner with matters and we make it our ethos to always deliver excellence in the services we provide. To always stay on top of our game, we employ the best talent with the right expertise and knowledge to support our customers and ensure that we continue to improve and grow.