Accounts Graduate Software Support

16000.00 - 21000.00 GBP Annual + GBP16000 - GBP21000/annum
07 Sep 2017
05 Oct 2017
Contract Type
Accounts Graduate Software Support
GBP16k - GBP21k DOE
We would welcome applications from recent Accounts / Finance Graduates with some form of customer service experience looking to join a well established Software House who are a leading global supplier of accounts and audit systems to firms of accountants and commercial entities.
We are looking to recruit as a matter of some urgency as some of their existing team members have just been promoted to other areas of the business including development and training. This is very much a long term career for the right candidate
As Support Engineer you will provide telephone and remote support for their accounts software product.
You will respond to enquiries from their customers received by telephone, email and other media, and you will be offering solutions in an efficient and pleasant way whilst maintaining high levels of professionalism and confidentiality. Sometimes more detailed investigations will require you to work with other members of the team to identify and resolve problems
You should of course have a desire to learn extensively their Accounts Software solution and, of course, full comprehensive training will be supplied.
You will be part of a highly skilled team of support professionals that have a focused approach to delivering exceptional customer service.
Skills requirements
High level of IT literacy
Excellent telephone manner
Effective communication via telephone, email and letter
Effective customer service skills
A desire to work in a busy, dynamic environment
The ability to plan and self-organise
The ability to share knowledge with team members to improve overall effectiveness
A desire to constantly learn and adapt to the changing demands of the Accounts Software industry